Returns and Exchanges:
At Global Dorothy LLC, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy to make the process as smooth as possible.
Return Policy:
If you are not entirely satisfied with your purchase, you have 30 days from the date of receipt to return the item for a full refund. Please note that returned items must be in their original condition, unused, and in the original packaging.
How to Return an Item:
1. Prepare Your Package: Securely pack the item(s) in the original packaging, including all paperwork, parts, and accessories. All items must be returned in good condition to ensure full credit.
2.Include Return Form: Fill out the return form included with your order and place it inside the package. If you no longer have the return form, please contact our customer service team at admin@marcsika.com to request a new one.
3.Ship Your Return: Send your package to the following address:
Global Dorothy LLC Returns 30 N Gould St, Ste 20250 Sheridan, WY 82801
Return Shipping Cost:
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds:
Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exceptions:
Certain items are non-returnable and non-exchangeable:
Final Sale Items: Items marked as “final sale” cannot be returned or exchanged.
Personalized Products: Custom or personalized items are not eligible for returns or exchanges.
Hygiene Products: For safety and hygiene reasons, certain items such as swimwear, underwear, and face masks cannot be returned or exchanged.
Contact Us:
If you receive an item that is damaged or defective, please contact us immediately at admin@marcsika.com with your order number and a description of the issue. We will work with you to resolve the problem promptly.
Damaged or Defective items:
For any questions regarding our return and exchange policy, please feel free to reach out to our customer service team at admin@marcsika.com. We are here to assist you and ensure your shopping experience with Global Dorothy LLC is exceptional.
Thank you for shopping with us!